Frequently Asked Questions

Q: What are the common the Payment Methods?
A: ACH/EFT (A or B) ; Checks (C, K, E, M or O); Wire (F, I or W)
Q: What are the requirements when creating a User ID and Password?
A: They must contain at least 4 characters, either letters or numbers, and they are case sensitive.
Q: Can I search for more than one invoice at a time?
A: Yes, enter each invoice number separated by a comma in the invoice field.
Q: Why doesn’t the invoice or payment amount match what the original invoice was submitted for?
A: That could mean there was a pricing discrepancy or some other issue that caused us to short pay this. Please contact your original buyer or purchaser to discuss further.
Q: What if the payment due date listed is incorrect?
A: If there are any discrepancies with the payment terms you are seeing on the website, please reach out to your buyer or purchaser to discuss further, AP has no control over payment terms.
Q: What if my invoice does not appear on the website?
A: If an invoice is past due and not showing on the website, it means we never received that and you should fax it back into us for processing. Please review the Ashland Billing Requirements on the home page to find what specific fax number that should be sent to.
Q: What does the status "Received" mean?
A: The invoice has been received in Accounts Payable and is in our queue to process
Q: What does the status "Scheduled" mean?
A: This is the date that the invoice will be scheduled to pay. When the payment has been sent, you will see the final payment release date for the date of payment.
Q: I received a payment, but there was no remittance information included, how do I find what invoices were paid?
A: Only enter the amount of the payment received in the "Payment Amount" field on the right hand side. The system will provide the invoice numbers that make up the payment.
Q: What does the status "Pending" mean?
A: This means the invoice is in process, but a discrepancy has been identified. This can be due to pricing or needing a goods receipt, and is something we are working internally to resolve. If you have further questions, please contact your buyer or purchaser for more details.